Terms of Service

1. Acceptance of Terms

By accessing and using the ArrasContr website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, you should not use our website or services.

2. Company Information

ArrasContr is a company incorporated in England and Wales, with our registered office at:

3. Services Description

ArrasContr provides energy metering sensor solutions and related services including:

• Energy metering sensor equipment and installation
• Real-time monitoring and analytics platforms
• Maintenance and support services
• Consultation and advisory services
• Training and technical support

4. Use of Website

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates applicable laws or regulations
• To transmit or send unsolicited commercial communications
• To impersonate or attempt to impersonate the company or its employees
• To engage in any conduct that restricts or inhibits anyone's use of the website
• To introduce viruses, malware, or other malicious code

5. User Accounts and Registration

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

6. Intellectual Property Rights

The service and its original content, features, and functionality are and will remain the exclusive property of ArrasContr and its licensors. The service is protected by copyright, trademark, and other laws.

7. Service Level Agreements

For our professional services, specific service level agreements (SLAs) will be defined in separate contracts. These may include:

• Response times for support requests
• System uptime guarantees
• Data accuracy and reporting standards
• Installation and commissioning timelines

8. Payment Terms

Payment terms for our services will be specified in individual contracts. Generally:

• Payment is due within 30 days of invoice date
• Late payment charges may apply after 30 days
• All prices are exclusive of VAT unless stated otherwise
• We reserve the right to suspend services for non-payment

9. Warranties and Disclaimers

We provide our services with reasonable care and skill. However, to the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

10. Limitation of Liability

In no event shall ArrasContr be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

11. Data Protection

We are committed to protecting your privacy and personal data in accordance with UK data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

12. Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

13. Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the English courts.

14. Force Majeure

We shall not be liable for any failure or delay in performance under this agreement which is due to fire, flood, earthquake, elements of nature, acts of God, acts of war, terrorism, riots, civil disorders, rebellions, or other similar causes beyond our reasonable control.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: